Privacy Policy & Terms of Service


4NEW Limited (our registered office address is Unit 25, Cygnus Business Centre, Delayer road, London, (Company number: )) ("we", "us", "our") is committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions of Service sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. When you provide your personal data to us, you are deemed to have read this privacy policy and to have accepted the terms set out herein.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is 4NEW Limited


  1. Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site or by post or over the telephone. This includes information provided in the course of expressing an interest in, subscribing to and/or using our services and/or to enable us to contact you in relation to our services. We may also ask you for information when you report a problem with our site.

  • Information that you provide to us in the course of subscribing to newsletters and email notifications.

  • If we contact each other in writing, we may keep a record of that correspondence.

  • If we contact each other by telephone, we will record and keep a record of all inbound and outbound calls to and from our call centre.

  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

  • Details of transactions you carry out via links from our site.

  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access. This is explained in further detail in paragraph 2 below.

  1. IP Addresses and Cookies

We may also collect information about your computer and your visits to and use of our site, including, where available, your computer's IP address, geographical location, operating system, referral source, browser type, length of visit and number of page views. We will collect this information for the purposes of system administration, optimizing the use of our site and reporting aggregate information to third party suppliers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. In particular, we may use an analytics service provider for website traffic analysis and reporting and to track information such as which browser, screen resolution and IP address you are using to access our website, in addition to tracking your movements around our Site.

For the same reason, we may obtain information about your general internet usage by using a cookie file, which is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server and this enables the web server to identify and track the web browser. Therefore, we may send a cookie which may be stored by your browser on your computer's hard drive. They help us to improve our site and to deliver a better and more personalized service. In particular, they enable us:

  • To estimate our audience size and usage pattern.

  • To store information about your preferences, and so allow us to customize our site according to your individual interests.

  • To speed up your searches.

  • To recognize you when you return to our site.

  • To effectively administer the site and improve the site's usability.

  • To use information obtained from cookies for marketing purposes.

You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that third party suppliers may also use cookies, which we have no control over and for which we are not liable.

As mentioned above, we may use an analytics service provider for website traffic analysis and reporting. Analytics service providers generate statistical and other information about site use by means of cookies, which are stored on users' computers. The information generated relating to our site may be used to create reports about the use of our site and the analytics service provider will store this information.

  1. Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. Please do not provide your personal data to us if you are not happy for it to be transferred overseas. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Our servers are situated in the UK, however we collect data from wherever users are situated. The information that we collect may therefore be transferred to the UK from any other country in which you may be located and our processing of such data will be subject to UK data protection laws rather than the laws of the country in which you are resident.

All information you provide to us is stored on our secure servers and all electronic transactions made via the site will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential, together with any login details and/or user details. We ask you not to share your password, login or user details with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security measures to try to prevent unauthorized access.

We will retain your information for the duration of the term of your contract with your supplier and for a reasonable period thereafter or as long as the law requires or permits.

  1. Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.

  • To administer caller information.

  • To provide you with marketing communications by post, email, fax, SMS/MMS and/or phone about our services and products that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

  • To provide you with marketing communications by post, email, fax, SMS/MMS and/or phone about services and products of our suppliers and other third parties that you request from us or which we feel may interest you where you have consented to be contacted for such purposes.

  • To provide third parties with information about our users to enable third parties to provide you with marketing communications by post, email, fax, SMS/MMS and/or phone about their services and products which they feel may interest you, where you have given your prior consent to such third party to contact you for such purposes.

  • To carry out our obligations arising from any contracts entered into between you and us.

  • To provide third parties with any information given by you to us which is necessary for the purpose of carrying out our reporting requirements with such third parties.

  • To allow you to participate in interactive features of our service, when you choose to do so.

  • To notify you about changes to our services.

  • To enable us to effectively administer, develop, support and improve the site and improve a customer's/user's browsing experience by personalizing our site.

  • To enable us to collate statistical information about customers and carry out market research.

  • To enable us to provide customer services in relation to our services and to deal with enquiries and complaints made by or in relation to customers and/or products supplied to customers.

  • To send you general (non-marketing) communications such as email notifications and/or newsletters which you have specifically requested.

  1. Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may provide access to, disclose or sell your personal information to third parties:

  • To whom disclosure is necessary to enable us and/or a supplier to determine if you are eligible to subscribe to our services and/or the supplier's services.

  • To whom disclosure is necessary to enable us to provide you with any service to which you have subscribed (including without limitation for the purposes of contract fulfillment, processing payments, credit referencing, designing, maintaining and administering the site).

  • To enable third parties to contact you about their products and services which may be of interest to you, where you have given your prior consent to such third party to be contacted by them for such purposes.

  • To provide third parties with any information given by you to us, this is necessary to carry out our reporting requirements with such third parties.

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

  • If 4NEW Limited (or a group company) or substantially all of its respective assets are acquired by a third party, in which case personal data held by us about our users may be one of the transferred assets.

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our rights under this Privacy Policy or under our Terms and Conditions of Service or other agreements; or to protect the rights, property, or safety of 4NEW, our group, our users, customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

  1. Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

You can also exercise the right at any time by contacting us at or following any "unsubscribe" instructions included in any marketing materials sent to you.

Our site contains links to and from the websites of our partner networks, suppliers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or data activities on such websites. Please check these policies before you submit any personal data to these websites.

The Act gives you the right to access information we hold about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 towards our costs in providing you with details of the information we hold about you and you will be required to provide us with appropriate identification so we can verify your identity.

  1. Updating Information

Please let us know if any personal information which we hold about you needs to be corrected or updated at any time.

  1. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

  1. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Postal address: 4NEW Limited

Unit 25 Cygnus Business Centre, Delmeyer road, London

Email address:

Last updated on 08/5/2017



This website ("Website") is owned and operated by 4NEW LIMITED (“we/us/our/4NEW Limited").We are a limited company registered in England under number and our registered office is at Unit 25, Cygnus Business Centre, Delayer road, London, . If you wish to contact us, please email us at

These Terms and Conditions ("Terms and Conditions") apply in relation to general visits to the Website and to access and use of its "Content" which is the service we explain further in the next paragraph.

Whether you are a business or a domestic user of energy supplies, our Website provides you with comparative price information relating to the supply of gas and electricity together with other information which may be relevant if you wish to switch your supply of gas and electricity from one energy provider to another ("Content"). We have obtained this information from the various utility providers who are identified on the Website. The Content we display is intended to give you the capability to establish the best price available to you as a consumer for utilities which you may wish to purchase from the energy providers identified.

Businesses may also register with to use our services. This service alerts you in good time to enable you to give sufficient notice on your existing energy contracts. Giving sufficient notice prevents you from renewing your contracts by default which may prevent you from switching to an alternative and cheaper supplier.

YOUR USE OF THE WEBSITE AND OF ITS CONTENT CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. reserves the right to amend these Terms and Conditions as we see fit from time to time.

  1. Our general undertakings

  • We will exercise all reasonable care in compiling the information which may be found on this Website which we provide to you subject to these Terms and Conditions.

  • We will use all reasonable efforts to ensure that the Website is available at all times, but please see the limitations and reservations which we set out in the next section.

  1. Limitations and reservations: Website and generally

  • has no contract with you as we are only an information provider.

  • Whilst we shall always use our reasonable efforts to ensure that access to the Website shall be available at all times, we do not represent that access to the Website or any part of it will be uninterrupted, reliable or error free nor do we represent or warrant to you that it will be accurate, complete or reliable.

  • We reserve the right in our sole discretion to:

◦deny access to the Website or any part of it to you without notice to you whether or not you are in breach of these Terms and Conditions;

◦modify or withdraw, temporarily or permanently the Website in whole or in part without notice to you.

  • We provide the Website on an “as is” and “as available” basis and make no representations of any kind with respect to the Website or its Content, whether in terms of accuracy, completeness or suitability for any purpose of the Content, format and related graphics or otherwise.

  • YOUR USE OF THE WEBSITE IS ENTIRELY AT YOUR OWN RISK. We shall not be liable for any losses whether direct or indirect which you may suffer as a result of any defect in the Website including server failure, access delays or interruptions, data loss or non-delivery and delays in provision of services, breaches of security whether arising from unauthorized use or “hacking” or otherwise or for the consequences arising from or related to any viruses or other disruptive elements transmitted through its servers, or any liability, costs, loss of data, profits, contracts, business or anticipated savings or other consequential losses arising from your use of, or inability to access the Website, whether such losses were within the contemplation of either party at the date on which the event giving rise to the loss occurred.

  • We give no warranty that any material you download will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks for your own protective purposes.

  • None of the exclusions or limitations above shall:

  • limit any rights you may have as a consumer or other statutory rights which may not be excluded or restricted;

  • exclude or restrict our liability for death or personal injury caused by our negligence;

and each of them shall be construed as a separate and severable provision of these Terms and Conditions.

  • Certain links including hypertext links on the Website may take you outside this Website. Such links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content.

  • We are not responsible for the content or the accuracy of any information on any website other than this Website or any goods or services which may be purchased from any third party owned website.

  • All disclaimers and limitations or exclusions of liability in these Terms and Conditions shall survive notwithstanding the fact that you may cease to use the Website.

  1. Liability and disclaimers: Content

  • We do not monitor, verify or endorse any of the information obtained from third parties which forms any part of the Content.

  • WE CANNOT BE HELD LIABLE FOR ANY INFORMATION (WHETHER CONCERNING PRICES OR SERVICES OR OTHERWISE) PROVIDED BY THIRD PARTIES WHICH IS INCORRECT, MISLEADING OR INACCURATE. 4NEW cannot be responsible for any aspect of the process of switching utility supplier which is a matter between you and the suppliers concerned. However, 4NEW shall use all reasonable endeavors to ensure that the price comparison information within the Content is accurate and up to date.

  • No warranties or representations are given by or may be implied to any goods or services provided by any third party.

  • The Content may contain technical inaccuracies or typographical errors but the liability of 4NEW arising from any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

  • Save as stated, we are not liable, in contract, tort (including, without limitation, negligence) for any pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Content for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings) or any loss of goodwill or reputation or any special or indirect or consequential losses, in any case whether or not such losses were within the contemplation of either party at the date on which the event giving rise to the loss occurred.

  • Notwithstanding the exclusions or limitations of our liability in these Terms and Conditions, nothing herein shall limit your rights as a consumer under English law or exclude our liability for death or personal injury caused by our negligence.

  1. Your obligations

4.1 If you make use of the Content, you agree to:

  • provide current, complete and accurate information as prompted to do so when you send your details to the Website;

  • maintain and update this information as required to keep it current, complete and accurate;

  • not upload to our Website any virus or contaminant or other item having destructive properties.

  • You agree that you will only use this Website for your own private purposes and that you shall not exploit the Website or any of its Content for any commercial purpose.

  • In the event that you are in breach of your obligations, we reserve the right to take steps to deny you access to the Website or make use of the Content.

  1. Privacy and data protection

  • We are committed to protecting your privacy. We acknowledge that any information submitted by you will contain “personal data” relating to yourself and possibly other people. Our use of such personal data is regulated by the Data Protection Act 1998.

  • For the purposes of providing a better service to you, we may retain your personal data for up to 10 years in secure conditions and in encrypted form. We keep it in the event you have any queries regarding your use of the Website.

  • We may also use it from time to time to communicate with you any information regarding gas and electricity supplied that we think may be of interest to you. We shall not however provide your personal details to any third party (unless we are obliged to do so by law).

  • You may at any time request that we delete your personal data from our records and refrain from using the information we have about you in the future.

  1. Intellectual property

  • You understand that all rights in the design, text, graphics and other material on this Website and the selection or arrangement thereof and all software and source code are the copyright of or other third parties.

  • There may also be moral rights, design rights, database rights and trade marks belonging to or certain third parties with respect to all such material inclusive of the Content. In particular, the

    4NEW name and logo and TotalCare are our trade marks. All rights are reserved.
  • grants you a non-exclusive, revocable, non-transferable license to use the software on our server to access the Content whether directly from our Website or from the websites of third party providers via any hyperlinks from our Website. If you use our software to access third party websites, you acknowledge that you do soon your own behalf and that you have not appointed as your agent in any way.

  • We grant you permission to electronically copy and print in hard copy portions of our Website solely in connection with your own private information gathering purposes. Any other use of the Website content (including reproduction for purposes other than those noted above and alteration, modification, distribution or republication) without our prior written permission is strictly prohibited.

  • No permission is given by in respect of the use of any third party owned trade marks, get-up, product names, company names, logos or titles and such use may constitute an infringement of the owners rights.

  1. Entire agreement

These Terms and Conditions constitute the entire agreement between you and with respect to your access to the website and use of the Content and supersedes any previous arrangement, agreement, undertaking or proposal whether set out in writing or agreed verbally between you and us. No verbal explanation or information given by either party shall alter the interpretation of these Terms and Conditions.

  1. No representation

You agree that you have not relied on any representation save insofar as the same has been made expressly as a representation within these Terms and Conditions.

  1. No waiver

Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision unless we acknowledge and agree otherwise in writing.

  1. Severance

If any provision of these Terms and Conditions is held by a court of competent jurisdiction or other lawful authority to be invalid or unenforceable, then such provision shall be construed as near as possible to reflect the intentions of the parties with all other provisions remaining in full force and effect.

  1. Events beyond our control

We shall not be liable to you for any breach of these Terms and Conditions or any failure to provide or delay in providing any information through this Website resulting from any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, fire, explosion or accident.

  1. Assignment

  • We may, but you may not, assign any rights or transfer, sub-contract or delegate any obligations under these Terms and Conditions.

  • These Terms and Conditions are personal to you and are entered into by you for your own benefit and not for the benefit of any third parties.

  1. Third parties

Nothing in these Terms and Conditions shall create any right or entitlement, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, in favor of any person other than you and

  1. Territory and Applicable law

  • These Terms and Conditions shall be governed and interpreted in accordance with English law in the exclusive jurisdiction of the courts of England and Wales.

  • The Website is controlled and operated by 4NEW in England. We have used our reasonable endeavors to ensure that the Website and the provision of the Content complies with the laws prevailing in England but makes no representation that the materials on the Website are appropriate or available for use in jurisdictions other than England.

•If you are visiting the Website from elsewhere, you do so on your own initiative and you are responsible for compliance with all applicable laws. IF YOUR USE OF OR VIEWING OF THE WEBSITE IS IN ANY WAY CONTRARY TO ANY APPLICABLE LAW IN YOUR OWN JURISDICTION, YOU ARE NOT AUTHORIzED TO USE OR VIEW THE WEBSITE AND YOU MUST EXIT IMMEDIATELY.